Frequently Asked Questions.
Orders & Payments
What payment methods do you accept?
We accept major credit and debit cards (Visa, MasterCard, American Express), Shop, Apple Pay, Google Pay and more!
Can I modify or cancel my order after placing it?
Orders are processed quickly, and modifications or cancellations can only be made on the same day as purchase. Please contact us immediately if you need changes.
Is my payment information secure?
Yes! We use encrypted payment gateways and do not store any payment details on our servers.
Shipping & Delivery
What countries do you ship to?
HNH Padel ships to United Kingdom, Spain, Belgium, France, Netherlands, Portugal, Sweden, Norway, Denmark, Finland, Italy and Germany
How long does shipping take?
Shipping times can vary depending on your country. You will see estimated shipping times during check out.
Please note: some products may be shipped from different locations and could arrive in separate packages.
How can I track my order?
Once your order is shipped, you will receive an email with a tracking number to monitor your delivery status.
Please note: some products may be shipped from different locations and could arrive in separate packages.
I haven't received my shipment. What do I do?
Check your order tracking number for live updates on your order shipment. Ensure delivery address you have provided is correct. If you have an issue with the delivery address, please contact us.
What to do if my package has been lost in transit?
For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
Returns & Refunds
What is your return policy?
We accept returns within 14 days of receiving your order. Items must be in their original condition, unworn, and with tags attached. Customers are responsible for return shipping costs unless the item is defective or incorrect.
Can I exchange my order for a different size?
We offer exchanges within 14 days after you received the item for a different size. Return shipping costs is the responsibility of the customer, so if you’re unsure which size would fit you better, check out our sizing charts on our product pages—we have one for every item listed on our store.
Can I exchange my order for a different item or different colour?
Currently we do not offer exchanging items for a different item or the same item in a different colour.
When will I receive my refund?
If your return is approved, refunds are processed within 5-7 business days after we receive and inspect the returned item.
Products & Sizing
How do I choose the right size?
Check our detailed Size Chart on each product page to find the best fit. Since items are made on demand, we recommend double-checking your size before purchasing.
Are your products unisex?
Yes! HNH Padel is for everyone, with a focus on style, comfort and performance.